The Customer Experience Labs is a collection of articles, methods and best practices you can use to design encounters with your customers that create remarkable customer experiences.

Remarkable Customer Experiences, that make you tell your friends about it, are created at the intersection between humans, business and technology.

You will find articles on

• methods and tools you can use for designing, developing and prototyping new products and services
• latest findings in the field of consumer research as well as methods and tools to perform these research projects for yourself
• other bits and pieces that will help you stay up to date on topics of innovation, technology, design thinking, customer-orientation, etc.

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About the author

My name is Bernhard Schindlholzer and I am research associate and Ph.D. student at the Institute of Information Management of the University of St. Gallen in Switzerland.

The Customer Experience Labs is an interdisciplinary research group focusing on all aspects of designing remarkable customer experiences. The research for my Ph.D. thesis focuses on the relationship between customer value and customer experience as well as the organizational impact when managers work together with designers to solve strategic business problems. Research is done in cooperation with several Swiss and German DAX30 companies.

You can reach me via email at bernhard@customer-experience-labs.com or on my mobile +41 79 614 79 55. 

My Ph.D. adviser is Prof. Walter Brenner, if you want to know more about our institute, check out these videos.To exchange ideas, contribute content, or just say hello, please contact me directly.