Virtual Assistants in a "hologram": A revolution for services?
Holograms are still a thing of the future but a British company has developed a smart approach to create a hologram illusion and is using it deliver a…
Trendwatching reports on the 12 Crucial Consumer Trends for 2012
Trendwatching, one of the premier sources for trend research has just published the trend report for 2012 and…
The upside of the financial crisis: The emergence of banking innovations
The financial crisis has at the end of 2011 become a global concern again and the outrage about certain corporate behavior has lead to “occupy movements”…
Delivering happiness: one private jet at a time
Tony Hsieh, founder and CEO of Zappos, has triggered a customer experience revolution…
Latest Innovations for Tracking Retail Shoppers
Tracking consumers online has already become a standard practice and with the…
Square is reinventing mobile payments, could it make NFC-enabled smartphones obsolete?
Enabling payments everywhere. That’s the goal of Square,…
The customer experience in Apple retail stores
Ron Johnson, former senior VP for retail at Apple and CEO of J.C.Penney, has…
Can Futuristic Concept Designs be Counterproductive?
Can future concept designs – or more specifically – videos that show futuristic concepts design actually be counterproductive? I started to think about…
Customer Journeys: An Introduction
A definition of Customer Journeys
Customer Journeys are an essential concept in the domain of customer experience management. A customer journey…
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Virtual Assistants in a "hologram": A revolution...December 8, 2011, 8:00 pm
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The upside of the financial crisis: The emergence of banking...December 2, 2011, 1:00 pm
Delivering happiness: one private jet at a timeDecember 1, 2011, 6:00 pm
- [...] again and the outrage about certain corporate behavior...December 2, 1:00 pm by The upside of the financial crisis: The emergence of banking innovations | Customer Experience Academy | Serve4Impact
- [...] account which is a complex process, especially for...November 24, 5:59 pm by The upside to the financial crisis: The emergence of banking innovations | Customer Experience Academy
As you suggest, service failures will hit most organisations...October 18, 9:18 pm by Eptica Blog
- [...] loyalty can actually increase to levels higher than...April 14, 11:15 am by Service Recovery: A Best-Practice has become State-of-the-Art | Customer Experience Academy